Return and Refund Policy

MOLLYRUGS RETURN & REFUND POLICY

Thank you for shopping with us at MOLLYRUGS.

Refund and Exchange

  1. As all our Rugs are made to order specially for you, please have your heart set on your purchases.
  2. All goods sold are non-refundable and non-exchangeable.

Defective or Incorrect Goods

  1. We inspect all of our items carefully before shipping. However, we understand that sometimes items can be damaged during delivery and shipment. If you received incorrect items, missing items or damaged/defective items, you may be eligible for a replacement.
  2. The replacement must be with the same item or correct item. If the item is no longer available, you may be reimbursed with store credit of the same amount.
  3. To be eligible for an replacement, items must be unused and in the same condition that you have received it. It must also be in it’s original packaging. We would require visual proof (picture) of the damage/defect during your first inspection of the item.
  4. Please contact our customer service via email at customerservice@mollyrugs.com within 7 days of receiving your defective/ incorrect item. In your email, please provide your Order Number, Name, Address, Details of the Defective/ Incorrect item received (with clear images) with the subject line: DEFECTIVE OR INCORRECT GOODS. If 7 days have lapsed since you first received your purchase, unfortunately we are unable offer you a replacement.
  5. All damaged / incorrect items must be returned to MOLLYRUGS in order to be eligible for a Replacement, instructions of which will be provided to you.
  6. We will arrange for a pickup at your address at no cost to you. You shall ensure that you are available when the pickup is arranged. In the event of a failed pickup not due to our own error, we reserve the right not to accept the returns/exchanges.
  7. Your returned Products are usually received and evaluated within a set number of days after the return pick up. Returns handling time will vary depending on the courier that we have selected. You will be informed when your return has been accepted. The replacement item has an order processing time equivalent that of a new order since all our items are made to order.

Need help?

Contact us via live chat or via email at customerservice@mollyrugs.com for questions related to refunds and returns.